Frequently Asked Questions
Everything you need to know about your Vape Batt experience.
How long does shipping take for my order?
Most orders are processed within 24-48 hours. Domestic shipping typically takes 3-7 business days depending on your location and the shipping method selected at checkout.
What is your return policy for electronic devices?
We offer a 30-day return policy for unused and unopened products. If your device is defective upon arrival, please contact our support team within 7 days for a replacement or refund.
Do my Vape Batt products come with a warranty?
Yes, most of our hardware and batteries come with a limited manufacturer warranty covering factory defects. Warranty periods vary by brand, typically ranging from 3 to 6 months.
Are your products authentic?
Absolutely. Vape Batt only stocks 100% authentic products sourced directly from manufacturers or authorized distributors. Every device includes a scratch-off authenticity code.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. All transactions are processed through a secure, encrypted gateway to ensure your data is protected.
How do I know if a battery is compatible with my cartridge?
Most of our batteries use a universal 510-thread connection, which is the industry standard. Please check the product description for specific compatibility details regarding wattage and diameter.